Almost all the pieces are ‘one of a kind’ so cancelling the order for return for refunds are not possible if you change your mind
All pieces are handmade - photos are taken of the item to show its true likeness
Please choose carefully when finalising your order
If the item is damaged a repair might be possible, please contact us with images
You will be required to pay the return postage back to the studio in Auckland
Shipping costs are always non-refundable
If your item arrives damaged; please take photos of the damaged item and the packaging, email us within 48hrs of receiving the item with both the order number and tracking number, so we can work together to resolve the problem
Items are handmade and almost always 'one of a kind' therefore replacing the item might not be possible
All items are handmade with great care and attention to detail
Hold onto glass items tight and with care when selecting a place to hang or display
We recommend using a small amount of museum wax on the surface for display to stop pieces moving
Glass can blister or crack if items fall from height or hit hard surfaces
Glass items are not for children and should be kept out of reach
Mobile wires can be re-shaped if they have distorted slightly during transit by gently bending/straightening
Mobile wires can change colour/tarnish in humid environments, this is part of the character of the piece. However, using a fine grade of emery paper will remove the tarnish
More terms and conditions coming soon. (Edit this text in the admin under Content → Sections → "Terms2".)