All prices are in New Zealand dollars
A flat rate shipping fee will be added to your order automatically
Shipping rates are calculated based on the size and weight of the item
Shipping costs will display once you have placed your order for delivery
All shipping costs are subject to change
Orders are posted within 2-3 business days following payment clearance
A confirmation email with tracking number will be sent to you once your order has been posted
If you would prefer to collect your item and not pay a delivery charge, please contact us by email so we can send you an alternative payment link. We can arrange a convenient time for you to pick up from the studio. We are based in South Auckland
Please contact us if you would like a quote for international shipment
Lisa Bate Studio is not responsible for additional charges from customs, import duties or taxes etc applied to your order when it reaches the destination country. Any fees are the responsibility of the customer
We are not responsible for delays caused by shipping carriers (please ensure your delivery and contact details are correct)
Care is taken to reduce environmental footprint
~ paper or reused plastic wrap packaging materials are chosen
~ packaging has been chosen to make sure your products are securely packaged and they arrive safely
Your item will be wrapped and packed thoroughly for transit to ensure it does not get damaged
If your item arrives damaged; please take photos of the damaged item and the packaging, email us within 48hrs of receiving the item with both the order number and tracking number, so we can work together to resolve the problem
Items are handmade and almost always 'one of a kind' therefore replacing the item might not be possible
All items are handmade with great care and attention to detail, slight variations should be expected
All pieces are handmade - photos are taken of the item to show its true likeness
Almost all the pieces are ‘one of a kind’ so cancelling the order or return for refunds are not possible if you change your mind
A repair might be possible, please contact us with images
You will be required to pay the return postage
Shipping costs are always non-refundable
Please choose carefully when finalising your order